FAQ – Miarobi Design By

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🛬FREE Shipping On All U.S. Orders Over $70

😎Premium Protection. Stylish. No B.S.

frequency asked questions

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Products

What are your cases made out of?

Made for impact.

We use a unique material to craft our cases. It combines the strengths of TPU and PC, offering both durability and flexibility like a soft silicone case.

Scratch protection inside and out.

The interior of our full-print phone cases features a soft rubber like, lining to prevent scratches on your device. Plus, each design is laser-etched for sharp, long-lasting detail.

Are your phone cases really protective?

Tough as Nails. Our Tough cases are built for bumps and drops. They feature a shock-absorbing inner layer and raised bezels for all-around phone defense.

Slim protection is the ultimate peace of mind. Our cases are designed to shield your device from everyday bumps and drops without adding unnecessary bulk. Each case features a raised front lip (2-3mm) to safeguard your screen and shock-absorbing bumpers for all-around impact protection.

Full print cases go the extra mile.
The interior of our full-print designs boasts a rubbery shock absorbing lining to prevent scratches on your device, keeping it pristine inside and out.

Visualize the protection.
Explore the high-resolution images on each product page to get a closer look at the case's design and functionality.

How to clean my case?

Keep your case looking fresh! Over time, dirt and strong colors can sometimes stain the rubber sides of your case.
To maintain its vibrant look, we recommend regularly removing your phone and gently cleaning the bumpers with a damp cloth and mild soap.

Note: never use harsh chemicals or scrubs.

My case's buttons are hard to press, how to fix it?

Let's make sure your new case has smooth clicks!
Fresh cases might have slightly stiffer buttons due to the extra protection from our reinforced rubber lining. No worries, a quick fix is here! Simply stretch and mingle the rubber around the buttons for 15 seconds, repeat a few times, and you'll be enjoying smooth clicks in no time.

How protective are Miarobi Ipad cases?

Miarobi iPad Cases: Built to Take a Beating

Looking for an iPad case that keeps your tech safe from everyday mishaps? Look no further than Miarobi! Our cases are crafted with a shock-absorbing TPU bumper that wraps around the entire device. This creates a protective barrier against bumps, drops, and scratches. Plus, raised bezels around the camera and screen add an extra layer of defense for those especially vulnerable areas.

In short, Miarobi cases keep your iPad secure and worry-free, so you can focus on what matters most.

How to redeem gift cards?

Ready to redeem your gift card? Here's how!

1. Shop and add your favorite items to your cart.
2. At checkout, look for the "Discount Code" or "Promo Code" section.
3. Enter your gift card number in this field and apply it.
4. The gift card amount will be deducted from your total purchase price.

Gift Card FAQs:

Do gift cards expire?
Your gift card is valid for 90 days.
Having trouble?
If your gift card isn't working, don't worry! Contact our customer support team and they'll be happy to help.
Can I use my gift card multiple times?
Absolutely! Gift cards function like a store credit, so you can use them for multiple purchases as long as there's a balance remaining.
Refunds on gift cards?
Unfortunately, gift cards cannot be refunded.
Refunds with gift cards?
If you make a purchase using a gift card and need a refund, the funds will be returned to the original gift card you used.

Will my MacBook / iPad overheat using your case?

Our cases are designed with your MacBook's/ iPad's health in mind. The bottom features raised rubber feet to ensure proper airflow, while strategic ventilation points help maintain optimal temperature. This means your device stays cool while enjoying the protection our case offers.

Orders

Color Concerns: Your Case Might Look a Touch Different

We try our best to show our cases exactly as they are in photos, but sometimes the colors might appear slightly different due to screen settings or lighting.

Think You Got the Wrong Case?

If the colors on your case seem way off from what you saw online, or if you received a completely different design, don't worry! We're here to help you out. Here's what you can do to get things fixed quickly:

Grab Your Info: Have your order number ready, along with a clear description of the issue (like, "The case color looks much brighter than in the photos").

Show Us the Difference: If possible, attach a short video that clearly shows the difference in color between your case and the product photos on our website.

This information will help us speed things up and get you a solution faster.

Contact Us!

I placed an order recently, but I haven't received a confirmation email

Missing Order Confirmation? Let's Find It!

We understand you haven't received your order confirmation email yet.

Here are a few things to check:

1. Double-Check Your Inbox: Make sure you're looking in the email address you used for your purchase.
2. Spam Sleuthing: Sometimes emails can slip into your spam folder. Take a peek there and see if your confirmation is hiding out.
3. Delivery Timeframe: Due to high order volume, it might take up to 24 hours for your confirmation email to arrive.

Still Missing the Mail?

If you've checked your inbox and spam folder, and it's been more than 24 hours, don't hesitate to contact us! Our friendly customer support team is here to help you track down your missing confirmation email.

Contact Us!

International Shipping and Customs Fees

Depending on your location, your package may be subject to customs taxes and duties upon arrival in your country.

These fees are set by local regulations and are entirely separate from our shipping costs.
Who Pays the Fees? The shipping carrier typically collects customs charges from you at the time of delivery.

A discount code doesn't work

Discount code issues can arise due to minimum order requirements, limited validity periods, product exclusions, or being incompatible with other promotions. If these don't resolve it, contact our support team for assistance.

Contact Us!

My item is damaged or wrong item was sent

Whoops! Damaged or wrong item?
We understand mistakes happen. If your new item arrives damaged or isn't what you ordered, simply reach out to us within 48 hours of receiving it. We'll get things sorted out for you quickly!

Contact Us!

Shipping

I haven't received a tracking email yet

Order Status and Tracking

Most orders zip out our door within 2-3 business days! However, during busy times like holidays or sales, there might be a slight delay. Since our products are hand made some product designs take longer to produce and might have longer production times.

As soon as your order ships, you'll receive a confirmation email with a handy tracking number. This way, you can follow your package's exciting journey to you!

Need Help? We're Here! If you haven't received a shipping confirmation email after 5 business days, don't sweat it! Our friendly customer support team is happy to help. Just contact us and we'll get things sorted out for you.

Contact Us!

How long does shipping cost & take?

Delivery Options:

Standard Shipping:
- Europe: 4-9 business days (efficient and reliable)
- Rest of the World: 10-20 business days (global reach, delivered with care)
Express Shipping:
- Worldwide: 2-3 business days (expedited delivery for the time-conscious)

Complimentary Shipping:

Orders exceeding $70 qualify for free standard shipping (our way of saying thank you).
Standard delivery:
We strive to deliver your order as soon as possible, standard shipping is available for $5.95

Expedited Delivery:

For those who need it sooner, express shipping is available for $14.95

Processing Time:

Kindly note that orders require 2-5 business days for processing before shipment (ensuring quality control and timely dispatch).

Please note: as our cases are hand made some designs may take longer to produce than others due to their complexity, thank you for your patience.

Do you ship internationally?

Yes, we do! Our orders are shipped from our facility in Lithuania.

Returns

I'd like to know about your return and exchange policy

You can view our policy here.

Visit our refund policy

How do I start the return process?

You can review our policy here. Please review your returns eligibility or contact us directly.

Visit our refund policy

Contact Us!

How long does it take to get my refund or exchange?

Once we receive your returned item(s), it typically takes 5-14 business days for us to process your request. You'll receive a confirmation email notification as soon as everything is complete.

Return Shipping Costs

Customers are responsible for return shipping costs. A 20% restocking fee will also apply to all returned items. For complete details, please review our full return policy.

Warranty

What does the standard and extended warranty cover?

You can view our warranty page below:

Click here for warranty info

How to file a warranty claim?

Send us a message on our contact page including your order number and a photo and we will get back to you with how to proceed:

Contact us!

Would it be possible to receive a different item as a replacement for my warranty claim?

Our warranty prioritizes replacing your item with the exact same product.

This ensures you continue enjoying the specific features and design you originally chose.

However, we understand situations may arise where the original item is no longer available. In those cases, we offer you the option to exchange your warranty claim for a different design of equal value. This allows you to select a new design you might prefer while still receiving a high-quality product.

If you canot find your desired question or still need help please don't hesitate to contact us!

Contact us!